Zendesk offers robust, pre-built reports for sales and support teams. Here are our top reporting and analytics features and an overview of where Intercom’s reporting limitations lie. Apps and integrations are critical to creating a 360 view of the customer across the company and ensuring agents have easy access to key customer context. When agents …
Recently, ChatGPT has been reported to be capable of passing the gold-standard US medical exam, suggesting that is has potentially significant applications in the field of medicine (Kung et al., 2023). Regulatory standards have been developed to accommodate for rapid modifications and ensure the safety and effectiveness of AI technology, including chatbots. An area of …
Healthcare Chatbots: Telemedicine Benefits and Potential Impact on Patient Communication Read More »
Both cognitive automation and intelligent process automation fall within the category of RPA augmented with certain intelligent capabilities, where cognitive automation has come to define a sub-set of AI implementation in the RPA field. As confusing as it gets, cognitive automation may or may not be a part of RPA, as it may find other …
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