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Chatbots News

14 Best Zendesk Alternatives & Competitors

Zendesk offers robust, pre-built reports for sales and support teams. Here are our top reporting and analytics features and an overview of where Intercom’s reporting limitations lie. Apps and integrations are critical to creating a 360 view of the customer across the company and ensuring agents have easy access to key customer context. When agents …

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Healthcare Chatbots: Telemedicine Benefits and Potential Impact on Patient Communication

Recently, ChatGPT has been reported to be capable of passing the gold-standard US medical exam, suggesting that is has potentially significant applications in the field of medicine (Kung et al., 2023). Regulatory standards have been developed to accommodate for rapid modifications and ensure the safety and effectiveness of AI technology, including chatbots. An area of …

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